Telephone Consumer Protection Act (TCPA) Policy

Scope of this Policy

This policy applies to all telephone communications (including voice calls and text messages) made by or on behalf of Ezmove Services LLC, regardless of whether they are initiated by Ezmove or are in response to a customer's inbound call. This includes, but is not limited to:

• Inbound calls from customers generated by paid search ads on ezmove.services.
• Any follow-up communications initiated by Ezmove agents in response to these inbound calls.
• Any outbound calls or text messages made for marketing or informational purposes.

Key TCPA Compliance Principles

Prior Express Consent: We will not make any telemarketing calls or send any telemarketing text messages using an automatic telephone dialing system (ATDS) or an artificial or prerecorded voice without obtaining the recipient's “prior express written consent.”

One-to-One Consent Rule Update: The FCC removed its court-vacated one-to-one consent rule in July 2025. The previously announced January 27, 2025 effective date does not describe an operative requirement. Other applicable TCPA consent requirements remain relevant. See the FCC rule update.

Do Not Call (DNC) Registry Compliance

• We will maintain an internal “Do Not Call” list of individuals who have requested not to receive telemarketing calls from Ezmove.
• We will honor all requests to be placed on our internal DNC list promptly and permanently.
• We will regularly (at least every 31 days) scrub our calling lists against the National Do Not Call Registry to ensure we do not call numbers on this registry without prior express written consent or an established business relationship exemption (if applicable and strictly defined).
• We will also comply with any applicable state-specific Do Not Call registries.

Calling Time Restrictions

Telemarketing calls will only be made between 8:00 AM and 9:00 PM local time of the recipient.

Clear Identification

• The name of the individual making the call (our agent).
• The name of the entity on whose behalf the call is being made (Ezmove Services LLC).
• A telephone number or address where Ezmove can be reached.

Opt-Out Mechanisms

• For any prerecorded telemarketing messages, we will provide an automated, interactive voice or key-press operated opt-out mechanism at the outset of the message.
• We will also honor revocation of consent made in any reasonable manner, including but not limited to, replying “STOP,” “QUIT,” “END,” “REVOKE,” “OPT OUT,” “CANCEL,” or “UNSUBSCRIBE” to a text message, or verbally requesting to be placed on the DNC list during a call.
• Requests to revoke consent will be honored within ten (10) business days.
• Following a revocation request, we may send a single, one-time text message or make a single phone call solely to confirm the revocation of consent. This confirmation message will not contain any marketing or promotional information.

No Automated Dialing/Prerecorded Messages for Inbound-Initiated Follow-ups without Consent

Even if an inbound call initiates a customer relationship, we will not use an ATDS or prerecorded messages for subsequent marketing calls or texts unless we have obtained the necessary prior express written consent for such specific communications. Our primary mode of interaction from website-generated leads is live inbound calls.

No Abandoned Calls

We will adhere to FCC rules regarding abandoned calls, ensuring that live agents are available to speak with consumers when a call is answered.

Caller ID Transmission

We will transmit accurate caller ID information that allows the recipient to identify Ezmove Services LLC.

Specific Considerations for Ezmove Services LLC's Business Model

Data Retention and Record Keeping

Although ezmove.services does not store customer data online, Ezmove Services LLC will maintain records of all telemarketing activities as required by law, including:

• Records of our internal Do Not Call list and compliance with the National DNC Registry.
• Any records of prior express written consent obtained for outbound communications.
• Training materials for agents on TCPA compliance.
• Records of any consumer complaints related to telephone solicitations.

These records will be securely stored and accessible for compliance auditing purposes.

Given that ezmove.services generates “call-in leads” and does not store customer data online for outbound marketing purposes, our primary focus is on ensuring compliance with inbound call handling and any subsequent, explicit consent for further communication.

Website Design for Inbound Calls

• Any potential future development that might include a form for customers to submit their phone number for us to call them back will require clear and conspicuous disclosures and an opt-in mechanism for prior express written consent, specifically identifying Ezmove Services LLC and stating that marketing calls/texts may use automated technology and that consent is not a condition of purchase.
• Currently, since the action is purely inbound (customer dials us), the TCPA’s consent requirements for outbound calls do not apply to the initial inbound call itself. However, TCPA rules do apply to how our agents handle those inbound calls and any subsequent outbound contact we initiate.

Agent Training

• Proper identification procedures.
• Respecting DNC requests.
• Understanding the distinction between inbound and outbound call requirements.
• How to handle customer inquiries about our services and offer information without violating telemarketing rules.
• How to obtain explicit consent for any future marketing communications (e.g., if a customer requests a follow-up call at a later date, and that follow-up would be considered a telemarketing call under TCPA).

Call Recording and Consent

If calls are recorded for quality assurance or training purposes, agents will clearly inform the customer at the beginning of the call that the call may be recorded and obtain their consent.

No Unsolicited Outbound Marketing from Website Leads

Our current model focuses on inbound calls. Ezmove will not initiate unsolicited outbound telemarketing calls or text messages to individuals whose only interaction with ezmove.services was to place an inbound call, unless specific prior express written consent has been obtained for such outbound communications.

Enforcement and Penalties

Violations of the TCPA can result in significant penalties, including statutory damages of $500 per violation, and up to $1,500 per violation for willful or knowing non-compliance. These penalties can accumulate quickly, potentially leading to substantial financial liability, including class-action lawsuits. Ezmove Services LLC is committed to avoiding such violations through strict adherence to this policy.

Policy Review and Updates

This TCPA Policy will be reviewed periodically and updated as necessary to reflect changes in federal and state laws, FCC regulations, and best practices in telemarketing compliance.

Contact Information

Fulfillment Center

2709 Pontiac Lake Rd, Waterford, MI 48328

M–F 8:00 AM – 7:00 PM EST

S–S 10:00 AM – 6:00 PM EST

Corporate Office

885 Gold Hill Rd

Fort Mill, SC 29708

Registered Office

351 Lorraine Rd

Fort Mill, SC 29708